Frequently Asked Questions
Everything you need to know about your MADE Hoops orders and gear.
How long will it take for my order to ship?
Standard processing takes 2-3 business days. Once shipped, domestic orders typically arrive within 5-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for performance gear?
We offer a 30-day return policy on all unworn and unwashed merchandise with original tags attached. Please note that customized jerseys or equipment are final sale and cannot be returned.
How do I know which size to choose for basketball apparel?
We provide a detailed size chart on every product page. Our performance gear is designed with an athletic fit; if you prefer a looser feel for on-court movement, we recommend sizing up.
Do you offer international shipping?
Yes, MADE Hoops ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for eligible orders.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has moved to fulfillment.